Frollo for Brokers

Using Frollo (How to)

• Is there a cost to use Frollo?
• Can data from Buy Now Pay Later (BNPL) accounts be shared?
• Can data from closed accounts be shared?
• Can data from joint accounts be shared?
• What are Open Banking generated account statements?
• What is the Financial Passport 'Insights' document?

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Using Frollo for Brokers (How to)

• What is Frollo for Brokers and how do I register?
• Frollo for Brokers - Broker's Best Practice Guide
• Frollo for Brokers - Client User Guide
• How do I invite my clients to use Frollo?
• Is the Frollo mobile app integrated with Frollo for Brokers?
• Managing clients - what data and documents are available?

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About Frollo

• Who is Frollo?
• What are the benefits of Frollo's Open Banking?
• 113 Data Holders (Banks) to choose from!

Support

• How do I contact the Frollo Support team?
• My client completed the Frollo process however I don't have access to review their financial info, why?
• My client is unable to link their bank/bank accounts, why?
• How do I make a complaint?

Consumer Data Right (CDR) & Open Banking

• Will the current lender be prompted to go into 'retention' mode when Open Banking is used?
• What is the Consumer Data Right for Open Banking?
• What is a Trusted Adviser?
• What is a Data Holder and an Accredited Data Recipient (ADR)?
• What information does Consumer Data Right (CDR) provide?
• Is online/internet banking needed to use Open Banking?

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Privacy & Security

• How is privacy protected?
• How is client data sharing consent managed?
• How does Open Banking compare to screen scraping data collection solutions?
• Is data sent offshore?
• Can data sharing from joint accounts be disallowed?