Frollo for Borrowers

About Frollo

• Who is Frollo?
• What are the benefits of Frollo's Open Banking?
• Data Holders (banks) available - how many and who?

Using Frollo (How to)

• How do I stop sharing data and withdraw my consent?
• Frollo - Client User Guide (Frollo ADR)
• Frollo - Client User Guide (NextGen ADR)
• Can I share my data with my mortgage broker from my Frollo app?
• Connecting personal and business accounts
• How often is my data disclosed to my mortgage broker (Trusted Adviser)?

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Support

• How do I make a complaint?
• How do I contact the Frollo Support team?
• I've completed the Frollo process however my mortgage broker doesn't have access to review my financial info, why?
• I'm unable to link my bank/bank accounts, why?

Consumer Data Right (CDR) & Open Banking

• Glossary of Terms
• What is Open Banking and the Consumer Data Right (CDR)?
• What is a Trusted Adviser?
• What is a Data Holder and an Accredited Data Recipient (ADR)?
• What information does Consumer Data Right (CDR) provide?
• Do I need to have online/internet banking to use Open Banking?

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Privacy & Security

• How is data sharing consent managed?
• Is my data sent offshore?
• How is privacy protected?
• How does Open Banking compare to screen scraping data collection solutions?
• Can I disallow data sharing from joint accounts?
• Am I required to share my online banking password?