I've completed the Frollo process however my mortgage broker doesn't have access to review my financial info, why?

Why Can't My Broker See My Financial Information After I Completed Frollo?

If you've completed the Frollo process but your Mortgage Broker doesn't have access to review your financial information, here’s what might have happened and what you can do:

1. Check for "You're Done!" Screen

The most common reason is that the final Disclosure Consent step in the Frollo process was not fully completed. After the final step is finished, a "You're done!" screen will be displayed. Please ensure you saw this screen:

2. Broker Access Time

Once the "You're done!" screen appears, your Mortgage Broker can expect to have access to your financial information within their secure platform within a few minutes.

3. Data Sync Error

If you did see the "You're done!" screen and your Broker still doesn't have access, a Data Holder (bank) data sync error may have occurred.

4. Contact Frollo Support

If you suspect a data sync error, please submit a Support Request to our team.