Frollo - Client User Guide (NextGen ADR)

Using Frollo provides you and your mortgage broker with the ability to securely gather financial data that can be used to prepare, complete and submit loan applications. 

It improves the accuracy of the application and gives your broker a more complete and independent view of your financial commitments so they can provide you with the best recommendation.

Under the Government regulated Consumer Data Right (CDR) framework, mortgage brokers are defined as Trusted Advisers. Through the CDR framework (for banking known as Open Banking) you can request your financial institution to share your data with your broker through a CDR Disclosure Consent. This means that instead of emailing your broker your bank statements, you can use automated technology and provide consent for your financial data to be shared with your broker directly.

Financial data and insights prior to loan submission reduces re-work and speeds up the assessment and approval process - meaning a faster time to yes for your loan application.

Frollo is available to you and your broker at no cost by NextGen and Frollo.

Benefits

• Provide your broker with the ability to securely gather financial data that can be used to prepare, complete and submit your loan applications.
• Improve your customer experience by not using paper-based or digital (e.g. non-secure email or screen-scraped) methods to provide confidential documents like bank statements and payslips.
• Reduce reconciliation and processing time via system-to-system integrated services, speeding up the approval time for your loan application.
• Reduce potential risk and fraud by providing secure, Government regulated information collection, storage and disclosure.

Lets get started!

How does the Frollo service work?

The process is explained in three simple steps:

1. Your broker invites you to share your data
2. You provide consent
3. Your broker accesses your data via their secure portal

Once your mortgage broker has invited you to use Open Banking, you will need to create a Frollo account, as this is where you manage who you are sharing data with and for how long.

You will be provided with access to Privacy Policy, Terms of Service and CDR Policy that outlines how we collect, use, hold and disclose data that you provide consent to share under the Consumer Data Right (CDR).

These steps are required by the Australian Government and are part of the security and privacy protections for you through the CDR.

Watch these videos and follow step-by-step guide below.

Mobile:

Desktop:

Step-by-step guide

The Accredited Data Recipient (ADR) providing this service is NextGen.Net Pty Ltd (NextGen):

#	Step	Example
1	Get started After you select Get started from your invitation email, you will be directed to your Frollo account.
2	Welcome to Frollo From here you're guided through the Collection and Disclosure Consent steps where you can agree to share your data with your mortgage broker and connect your bank accounts.
3	Bank connection Select your first bank to connect, with 110+ Data Holders (banking brands) available to choose from.
4	Your consent Next, view: Who will collect and use your data. Who your data will be shared with. Supporting parties. Government regulation and CDR policy information. What data will be collected and shared. Select your 3, 6 or 12-month consent period, then Yes, continue to bank. Tips:  You can withdraw consent at any time. Data and documents can be refreshed at any time during this period (see: How often is my data disclosed to my mortgage broker (Trusted Adviser)?).
5	Bank connection By selecting Yes, continue to bank - you will be directed to your bank's CDR-specific site. Your bank will provide you with a One-Time Passcode (OTP) commonly via SMS or your Banking App. Tip: You may need to open you Banking App to see the notification.   Once logged in, you will be guided by your bank to select the accounts that you would like to share data from.	National Australia Bank (NAB) example:
6	Connect more banks You can repeat the process to add more banks. If a failure occurs, you can retry or contact our Support Team via the Help Centre Once done, select: Share with broker.
7	Success! You have successfully connected your accounts and shared your data with your mortgage broker. They will be able to retrieve your data and documents from their secure system.
8	Frollo and Bank communications When you connect a bank, you will receive confirmation via email from Frollo and via email and/or SMS from your bank. This may seem like a lot of communication, however it is required by the Government to ensure that you are fully informed from both parties that your data is being shared, with who and for how long.	Example NextGen collection email from Frollo: Example Mortgage Broker disclosure email from Frollo: Example Bank data sharing advice email: Example NextGen 90-day consent reminder email from Frollo:
9	Consent management Manage your consent via your Data sharing dashboard.  In the Incoming data tab, you can view the consents for accounts that are connected to Frollo. The Outgoing data tab shows the consents for accounts that you’ve shared with your mortgage broker. Incoming and outgoing data consent can be withdrawn at any time by selecting the row. Also, use Help at any time to access FAQs or contact our Support Team.	Example incoming data: Select the row: Stop access: Example outgoing data: Select the row: Stop access:

Frequently Asked Questions

1. Do I need to download and use the Frollo app to share my data with my Mortgage Broker?

As a consumer, you can use the Frollo app for personal finance management. 

If you choose to use the Frollo app, you can search for your Frollo for Brokers registered broker by email within your Frollo app under Settings > Data Sharing > Disclose your data.

Related article: Can I share my data with my mortgage broker from my Frollo app?

If your broker is not registered with Frollo for Brokers, you'll need to use the Frollo webflow from their invite to use Open Banking.

2. How do I add more accounts later?

You can add more accounts and share your additional account data with your mortgage broker after your initial set up. To do this:

#	Step	Example
1	Log in  Reuse your invite email and select Get started (as per step #1 of the step-by-step guide). Then log in using the same email address previously used.
2	Connect more accounts Next, search for your bank and complete your bank's data collection process.
3	Once done, select Share with broker.
4	Your Data sharing screen will then show the additional account(s) linked.

3. Can I turn off the Frollo and bank notification emails?

When you connect a bank, you will receive confirmation via email from Frollo and via email and/or SMS from your bank.

This may seem like a lot of communication, however it is required by the Government to ensure that you are fully informed from both parties that your data is being shared, with who and for how long.

You are not able to turn off these notifications.