How is privacy protected?

When working with your Financial Adviser, you might be wondering how your privacy is protected when sharing your financial information through Frollo. We take your privacy very seriously, and here's how we ensure it:

Strong Privacy Safeguards

The CDR privacy safeguards outline specific privacy rights and strict obligations for businesses collecting and handling data. Frollo complies fully with these regulations.

Australian Government ACCC Accreditation and Industry Compliance

Frollo is SOC 2 Type II certified, the highest standards for security, availability, and confidentiality. For more information visit our Trust Centre.

Frollo was the first FinTech in Australia to become an Accredited Data Recipient (ADR) under the Australian Competition and Consumer Commission (ACCC) Open Banking regulations in 2020. 

Explicit Consent Required

Frollo can only access your Open Banking Data if you explicitly provide your Consent. You have full control over what data is shared and with whom.

Secure Data Handling

We adhere to strict security protocols and guidelines as an Australian Government Accredited Data Recipient (ADR). This ensures your data is handled securely and confidentially.

Data Stored Securely

Your data is held and stored on your behalf in secure systems.

No Sharing of Login Credentials

You will never need to share your online banking login credentials (username and password) with Frollo. Your bank provides a One-Time-Passcode (OTP) for secure access.

Consent Dashboard

You can manage and withdraw your Consent at any time through the Data Sharing Consent Dashboard in your Frollo Account, giving you ongoing control over your data.

Additional Privacy Rights

There are numerous other privacy rights under the Consumer Data Right.

For more information on CDR privacy rights, please refer to this Government fact sheet and the Frollo CDR Policy.

We are committed to protecting your privacy and ensuring the security of your financial information.