If you are trying to link an account via Yodlee (screen-scraping) and it keeps failing, here is what you need to know and the steps you can take.
Why is my account failing to link?
Screen-scraping is a complex process where Yodlee interacts with a financial institution’s web portal. Because these portals are frequently updated or under maintenance, the connection can sometimes be temporarily blocked or unstable.
What you can do right now
If your account won’t link, we recommend the following "Interval Strategy":
Try again: Technical glitches on the institution's side often resolve themselves during weekly maintenance cycles. We suggest attempting to link the account again few times (one week apart).
Use Manual Accounts: In the meantime, don't miss out on your financial overview. You can set up a Manual Account in Frollo to track your balance and transactions until the automated sync becomes available.
Important: Why we can't investigate deleted accounts
If you are experiencing issues with a Yodlee connection, please do not delete the account link (especially when it's pending or having an error) in an attempt to "reset" it before speaking with us.
The "GUID" Requirement
To investigate a sync error, Yodlee requires a GUID (Globally Unique Identifier). This is a specific digital fingerprint attached to your active connection.
If the account is linked: We can find the GUID and send it to Yodlee to find exactly where the connection is breaking.
If the account is deleted: The GUID is removed from the system. Without it, Yodlee cannot fetch any details or see the history of what went wrong.
What this means for you
If you have already removed the account, we unfortunately cannot raise a support ticket for the previous error. Our best advice is to:
Wait one week and try to link the account again.
If it fails again, leave the "failed" connection as is.
Contact us immediately so we can grab the GUID from the fresh attempt and send it to Yodlee for a proper investigation.