Is your superannuation account asking for re-verification every time you open the app? If you’ve successfully connected via Yodlee (screen-scraping) but find yourself stuck in a loop of re-entering credentials, here is why it’s happening.
The Problem
You successfully connect your account.
The data syncs perfectly while you are active in the Frollo app.
The next day (or even a few hours later), when you open the app again, your superannuation fund prompts you to re-verify your account.
You haven't changed your password or settings, yet the connection won't stay active.
Why is this happening?
This is due to a security feature called Session Expiry, which is controlled entirely by your financial institution, not by Frollo or Yodlee.
Many banks and super funds apply a strict "session" limit to their online portals to protect your data. Once that session expires, the connection is severed for your security.
It’s a security measure: Just like being timed out of an online banking website, your institution ends the "session" to prevent unauthorized access.
Varying Timelines: Depending on your provider's internal settings, a session could last for a few hours, days, or weeks.
No Visibility: Financial institutions do not share their specific session logic with Yodlee. When you are asked to re-verify, it simply means your previous session has officially ended.
Can Frollo fix this?
Unfortunately, no. Because screen-scraping relies on mimicking a standard web login, we must adhere to the security rules set by your bank. Neither Frollo nor Yodlee can bypass or extend these session requirements.
We hope your financial institution joins the Open Banking regime soon so you can enjoy a seamless, "set-and-forget" sync experience.