I am missing transactions in my graphs

This is what happened!

You have successfully linked your account

Your accounts have be synced and up to date

You are missing some transaction in your the “expense” area (Expense tab)

Did you know

In personal finance management, double-entry accounting is used to keep track of a person's income and expenses. When a transaction takes place, it is recorded in two different accounts to show both the debit and credit effects.
For example, if a person transfers money from their savings account to their bank/transaction account, the debit effect would be recorded in the "Savings" account and the credit effect would be recorded in the "Bank/Transaction" account.
Having both sides of the transfer helps to accurately track the movement of funds within the individual's financial accounts and provides a clear picture of their overall financial situation.
However, it does make it hard to track when:
- You have saved money
- You have paid debt
We have tried to remove the complexity of the double-entry by removing certain categories from your graphs. This means you can see where your money is going without the confusion of seeing more sides of your transaction

Here is a list of accounts you WILL NOT see in your graphs by default.

Account Type	Includes
Mortgages	fixed mortgage variable mortgage investment home loan
Personal Loans	Personal Loans Student Loans Line of Credits P2P loans
Investment accounts	share accounts
Superannuation Accounts	All super accounts

1. Check the transactions do not belong to the following account types

Does your transaction belong to the account types above?
If yes, follow this instruction to resolve the issue:

Go to Cashflow > Settings > Filters > Accounts > Tick on the accounts you want to see in the Cashflow graph > Save

Bear in mind when you do this, you will start seeing double accounting as mentioned above, so make sure you understand what you want to see.

2. Are your transactions in one of these categories?

Transfer between accounts
Credit card payment
We filter out these categories by default, and you are not able to add them in to the Cashflow feature. The reason is to avoid double accounting.

3. Are your transactions excluded?

We do not show excluded transactions in your graphs, search for the transaction and select to include in your insights.

If the above steps did not resolve your issue, please Submit a request to our team.

We will endeavor to help solve your issue as soon as possible.