How to Make a Complaint or Raise a Privacy Concern with Frollo
We value your feedback and want to ensure you have the best possible experience with Frollo. If you have a complaint or a privacy concern, we would like to hear from you. Here's how you can contact us:
Raise a support request
Please submit a Support Request to our team.
Please provide as much detail as possible about your complaint or concern, including any relevant dates, times, and individuals involved. This will help us address your issue more efficiently.
Our Support team operates Monday to Friday (Australian Eastern Standard Time - AEST) between 9:00 AM and 5:00 PM.
If you contact us within our business hours, we usually respond within 24 hours. Outside of these hours, we’ll get back to you on the next business day as soon as possible.
Alternatively, you can email the team directly if you have a complaint: compliance@frollo.com.au
Review our policies
The Frollo CDR Policy outlines Frollo’s complaints process, as well as steps taken to resolve.
The Frollo Privacy Policy outlines Frollo’s policy and privacy-related complaints process.