How is client data sharing consent managed?

By Frollo Helpdesk Updated 04 July 2025 06:24

Key Takeaways for Brokers:

Client (Consumer) Consent is essential for Frollo to access their Open Banking Data.
Consumers have full control over their Consent, including duration and withdrawal.
The Consent Dashboard provides transparency and empowers Consumers to manage their data sharing.
Our CDR Policy ensures compliance and data protection.

By understanding and communicating these Consent management features to your clients, you can build trust and ensure a smooth and compliant data sharing process.

As a Mortgage Broker, understanding how Consumer Consent is managed within Frollo is crucial. Informed and voluntary Consent is fundamental to safeguarding privacy and ensuring compliance. Here's a breakdown of how Consent is managed:

Explicit Consumer Consent Required

Frollo can only access a Consumer's Open Banking Data if they have explicitly provided their Consent. This ensures transparency and control for the Consumer.

Clear and Concise Information

Within their Frollo Account, Consumers are presented with all the necessary information in a clear and concise format before providing Consent. This allows them to make informed decisions.

Flexible Consent Duration

Consumers can choose to share their data for 3, 6, or 12-month periods, giving them control over the duration of data sharing. During this time, you as their Mortgage Broker can retrieve the last 6 or 12-months of historical bank account transaction data, and refresh that data (as required).

Consent Management via Consent Dashboard

Consumers can manage and withdraw their Consent at any time through the Consent Dashboard within their Frollo Account.

Consent Dashboard Details

The Consent Dashboard provides comprehensive information to Consumers, including:

Exactly what information they are providing access to and how it will be used.
Who will have access to their data (e.g., you, their Mortgage Broker).
How long you will have access to their data.
How they can manage and withdraw their Consent.

CDR Policy

Our CDR Policy outlines in detail how Frollo manages Consumer Data Right (CDR) data. We recommend familiarising yourself with this policy for a comprehensive understanding.

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